Returns & Refunds Policy

At Grip Skincare for Grapplers, we want you to feel confident when purchasing from us. If you are not fully satisfied with your order, please review our return and refund policy below.

Returns

Due to the nature of skincare and personal care products, we can only accept returns on items that are:

• Unused
• Unopened
• In their original packaging
• Returned within 14 days of delivery

For hygiene and safety reasons, we cannot accept returns on opened, used, or damaged products unless the item arrived damaged or defective.

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare products
• Items without original packaging
• Gift cards
• Sale or clearance items
• Products damaged due to misuse or improper storage

Return Process

To start a return, please contact us at:

Email: justin@getagripjj.com

Please include:

• Your order number
• Your full name
• The item you want to return
• The reason for the return

Once your return request is reviewed and approved, we will provide return instructions.

Please do not send any items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that your bank or payment provider may take additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include your order number and clear photos of the product and packaging so we can review the issue.

If approved, we may offer a replacement, store credit, or refund depending on the situation.

Exchanges

We only replace items if they are damaged, defective, or incorrect.

For hygiene reasons, we do not offer exchanges for opened or used skincare products.

Cancellations

Orders can only be cancelled before they are processed or shipped.

If your order has already been shipped, it cannot be cancelled and must follow the return process if eligible.

Contact Us

For return or refund questions, contact us at:

Email: justin@getagripjj.com