Shipping Policy

At Grip Skincare for Grapplers, we aim to process and ship all orders as quickly as possible so you can receive your skincare products without delay.

Order Processing Time

All orders are processed within 1-3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or product launches, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.

Any available shipping options and costs will be shown before you complete your purchase.

Delivery Time

Estimated delivery times may vary depending on your location and the shipping carrier.

Typical delivery time is:

Domestic orders: 3-7 business days after dispatch
International orders: 7-21 business days after dispatch

Please note that delivery times are estimates only and may be affected by carrier delays, weather, customs processing, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details, if tracking is available for your selected shipping method.

Please allow up to 24-48 hours for tracking information to update.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Grip Skincare for Grapplers is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, contact us as soon as possible.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, we are not responsible for delays, lost packages, or stolen deliveries.

If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, building reception, or delivery location first.

We will do our best to help you with the claim process where possible.

International Shipping

International customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.

Grip Skincare for Grapplers is not responsible for delays caused by customs clearance.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging.

We will review the issue and offer a suitable resolution where applicable.